European Customer Success Story: Smart Upgrade for a High-End Apartment Building in Paris, France
How Anjielo's 5-in-1 AI Facial Recognition Video Intercom System Transformed a 32-Unit Residential Building — Improving Security, Efficiency, and GDPR Compliance
Customer Type: Property management company for a high-end apartment building in Paris, France
Project Scale: 32 residential units, each equipped with up to 6 indoor monitors
Core Needs: Enhance building security, simplify visitor management, and comply with strict European privacy and data protection regulations
Product Used: Anjielo Tuya Smart 5-in-1 Unlock AI Facial Recognition Building IP Video Intercom System (5-inch facial recognition door station + 10-inch indoor monitor)
Customer Background & Challenges
Located in central Paris, this apartment building was constructed in the 1980s and comprises 32 residential units. The property management company faced the following core pain points:
- Aging traditional access control system: The original intercom system only supported voice calls and could not meet modern residents' demand for visual security.
- Inefficient visitor management: Visitors had to manually register with the concierge and be connected to residents by phone, often causing lobby congestion during peak hours.
- Complex multi-tenant management: 32 households required a solution that supported centralized management while allowing independent operation per unit.
- Strict European compliance requirements: The system had to comply with the EU General Data Protection Regulation (GDPR), which imposes clear restrictions on facial data storage and processing.
- Constrained installation conditions: The aging building structure made large-scale rewiring impractical, requiring an IP-based solution compatible with existing network infrastructure.
Solution: Anjielo 5-in-1 AI Facial Recognition Building Intercom System
After evaluating multiple options, the property management company selected Anjielo's flagship product — the 5-in-1 Unlock AI Facial Recognition Building IP Video Intercom System. The solution perfectly matched the project requirements:
Core Configuration
| Component | Specification | Quantity |
|---|---|---|
| AI Facial Recognition Door Station | 5-inch HD touchscreen, metal shell, IP66 rated | 2 units (main entrance + garage entrance) |
| Indoor Monitor | 10-inch HD touchscreen, Wi-Fi supported | 1 per unit (32 total) |
| Extension Monitor | 10-inch, for living room/bedroom | 5 additional per unit (160 total) |
| Electric Lock | NO/NC compatible | 2 sets |
Key Technical Advantages
AI Facial Recognition
Powered by an industrial-grade chip and Linux system, using deep learning algorithms with recognition speed <300ms, supporting a database of 30,000 faces and 50,000 recognition records.
Binocular Liveness Detection
Effectively distinguishes live individuals from photos/videos, meeting Europe's high standards for biometric security.
Multiple Unlock Methods
Supports face, RFID card, password, display unlock, and Tuya App remote unlock, allowing residents to choose flexibly based on preference.
IP66 Industrial-Grade Protection
Metal shell + acrylic panel, operating temperature from -30°C to 60°C, adapting to Paris's variable climate.
Powerful Scalability
A single door station supports up to 32 households, with each unit connecting up to 6 monitors — perfectly covering apartment building needs.
Offline Recognition Mode
Facial recognition and access control continue uninterrupted during network outages, ensuring system reliability.
Multi-Language Support
Pre-loaded with Chinese, English, Russian, French, Spanish, and Portuguese. The French interface means zero learning curve for residents.
🛡️ GDPR-Compliant Design
Addressing European customers' privacy concerns, the Anjielo system offers the following compliance features:
- Local Data Storage: Facial data is stored locally on the door station, not uploaded to the cloud, complying with GDPR's data minimization principle.
- User Authorization Management: Residents can independently decide whether to enroll facial information and have the right to delete it at any time.
- Transparent Access Records: Supports management of 50,000 door opening records for easy auditing and compliance checks.
- No Mandatory Biometrics: Residents can choose RFID cards or passwords instead of facial recognition, avoiding forced collection of biometric data.
Implementation Process
Phase 1: Needs Assessment & Solution Design (2 weeks)
The Anjielo technical team held multiple online meetings with the French property company to understand the building structure, network environment, and resident needs in detail. Based on feedback, the team recommended a combination of 5-inch door stations and 10-inch indoor monitors, and provided a detailed wiring plan.
Phase 2: Equipment Delivery & Pre-Configuration (3 weeks)
- All devices were pre-configured with French interface and apartment numbers before shipment.
- Door stations were pre-loaded with a template for 32 household profiles; the property only needed to import the resident list for initialization.
- Complete English/French installation manuals and video tutorials were provided.
Phase 3: Installation & Commissioning (1 week)
- Utilized the building's existing CAT5e network cabling, eliminating the need for large-scale renovation.
- Door stations connected to the main entrance and garage entrance via RJ45 to the building network.
- Each unit's indoor monitor connected via Wi-Fi, avoiding additional wiring.
- The Anjielo technical team provided remote guidance via WhatsApp, resolving configuration issues in real time.
Phase 4: Resident Training & Go-Live (1 week)
- Provided WEB management backend training for property management staff, covering resident information management, door opening record queries, and advertising operations.
- Distributed concise operation guides (French version) to residents, focusing on facial enrollment and Tuya App remote unlock features.
- After system go-live, Anjielo provided 30 days of free technical support to ensure a smooth transition.
Results & Feedback
📊 Quantitative Results
| Metric | Before Upgrade | After Upgrade | Improvement |
|---|---|---|---|
| Average visitor wait time | 3–5 minutes | <30 seconds | 85% efficiency gain |
| Access control security incidents | 6 per year | 0 | 100% elimination |
| Property labor cost | 2 full-time concierges | 1 part-time administrator | 50% reduction |
| Resident satisfaction | 62% | 94% | 32 percentage point increase |
Customer Testimonial
"Anjielo's system has completely transformed our building management. Residents now simply 'scan their face' to enter, visitors can open the door with one touch via the indoor monitor, and property workload has been significantly reduced. More importantly, the system fully complies with GDPR, and residents are very satisfied with privacy protection. The installation process was also very smooth — the Anjielo team's professional support left a deep impression on us." — Pierre L., General Manager, Property Management Company
Resident Feedback Highlights
- "Contactless Access": During the pandemic, facial recognition allowed residents to enter the building without touching any surfaces, receiving widespread praise.
- "The Tuya App is so convenient": Residents can remotely open the door for visitors from the office or view real-time footage at the entrance.
- "The French interface is thoughtful": Elderly residents can also operate it easily without learning a new language.
- "The advertising feature is practical": The property can publish community notices and event information via the door station screen, improving communication efficiency.
Why Choose Anjielo?
A Real Manufacturer
Anjielo owns its own factory and supports OEM/ODM customization, ensuring product quality and delivery timelines.
European Compliance Experience
Deep understanding of GDPR requirements, providing local data storage and user authorization management solutions.
Multi-Language Support
Pre-loaded with 18 international languages, with customizable language packs to meet multi-country needs in Europe.
Comprehensive After-Sales Guarantee
18-month warranty (12 months for commercial use), EU 14-day right of withdrawal, and local return service covering France, Germany, Italy, Spain, and more.
Remote Technical Support
24/7 technical guidance via WhatsApp, YouTube, and TikTok, resolving installation and usage issues.
Conclusion
This case demonstrates the successful application of the Anjielo 5-in-1 AI Facial Recognition Building Intercom System in the European high-end residential market. Through advanced technology, flexible configuration, and a deep understanding of European compliance requirements, Anjielo helped the property company achieve a triple improvement in security, efficiency, and resident satisfaction.
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