Classification
General question
How can I get the latest product information and firmware updates in a timely manner?
We recommend checking the Technical Support section of the company website, subscribing to email notifications, or upgrading the firmware via in-app prompts to receive new features, performance improvements, and the latest security patches.
Besides doorbells, what other smart home products do you manufacture?
Our product line also includes the Tuya smart control panel, the Wi-Fi HaLow series (bridges/extenders), smart access control systems, smart locks, etc., collectively forming a whole-house smart and security ecosystem.
Can I become a distributor or agent for Anjielo products?
Anjielo Smart Technology targets the global market and needs to expand its channel partners. Those interested can contact us through the contact information on our official website (e.g., sales email: sales@anjielo.com, WhatsApp: +8617336198736) to discuss specific cooperation policies and conditions.
Which major exhibitions has your company participated in recently?
Anjielo actively participates in major industry events, such as the Almaty Security Exhibition 2026, the Shenzhen International Public Security Expo 2025, and the Macao-Portuguese-speaking Countries Trade and Economic Fair, showcasing its new technologies and products such as Wi-Fi HaLow.
Is data stored in the cloud or on the app secure?
Anjielo provides services through established IoT platforms such as Tuya, which typically employ security measures such as data encryption and multi-factor authentication to protect user data. Users should also be careful to safeguard their account and Wi-Fi passwords.
Will smart doorbell cameras infringe on the privacy of visitors or neighbors?
Security cameras installed in private areas (such as your own front door) are considered legitimate private security monitoring. It is recommended to post a warning sign when using them and to use the recordings only for security and visitor tracking, avoiding pointing them at your neighbors' private spaces to respect the reasonable privacy of public or other people's areas.
What are the future application prospects of the company's Wi-Fi HaLow technology?
Anjielo Wi-Fi HaLow technology is considered key to whole-house smart connectivity. In the future, it can more efficiently integrate video surveillance, smart panels, and various sensors to achieve a stable, low-power, wide-coverage Internet of Things (IoT), truly ushering in a new era of "smart living and secure home."
What international safety or quality standards do your products meet?
As a brand exporting to multiple countries, our products should comply with relevant international certification standards such as CE (EU) and FCC (US) to ensure electrical safety and wireless signal compliance. Specific certification information is usually found on the product specifications page or on the product label.
What are your unique technological advantages?
The company possesses multiple patented technologies, including a long-range, high-power wireless Wi-Fi HaLow bridging extender (patent number CN223729107U) and a smart access control fingerprint recognition method, device, and system (patent number CN118799988B), giving it a technological barrier in terms of signal stability and security.
What kind of company is Anjielo?
Zhongshan Anjielo Smart Technology Co., Ltd. (ANJIELO SMART) is a technology innovation company focusing on smart home and security, committed to providing products such as smart video doorbells, Wi-Fi HaLow solutions, smart control panels, and whole-house smart solutions.
What are the differences in warranty policies for commercial use (such as office buildings and shops)?
Anjielo products used in commercial/business environments have a shortened warranty period of 12 months, unlike the 18-month warranty for home use, due to the higher frequency and intensity of commercial applications.
What if the product is damaged during transit?
Please do not sign for packages with obvious shipping damage and contact the seller and logistics company immediately. If damage is discovered after receiving the goods, please contact customer service within the 30-day satisfaction guarantee period and provide an unpacking video and photos.
What are the uses of a product's serial number or tamper-evident label?
These are identification marks for the product and also serve as evidence to determine if it has been tampered with or repaired without authorization. Alteration or damage to the serial number/tamper-evident label will void the warranty.
What specific warranty terms apply to purchases made in the United States?
In the United States, this warranty is governed by the Magnussen-Moss Warranty Act. Implied warranties (such as merchantability) are limited to the express warranty period. Furthermore, liability is not provided for incidental or consequential damages (such as loss of time, inconvenience, or property damage), although state laws may vary.
Will the warranty period be recalculated after repair?
Generally, repair or replacement will not extend the original warranty period; the warranty period is calculated from the original purchase date. Specific circumstances may vary depending on local regulations; it is recommended to consult customer service for confirmation.
What are the conditions for free returns?
You must request a return within 15 days of receiving the product, and the product must be unused, uninstalled, and in its original packaging. Returns due to installation damage, broken serial numbers, or being installed are not eligible.
In which countries do you offer free local returns?
Anjielo offers free Amazon local returns in select countries, including: the United States, Canada, Australia, the United Kingdom, France, Germany, Spain, Italy, the Netherlands, Poland, and Israel. Products must be in brand new condition.
What happens if your warranty claim is rejected?
If the inspection shows no fault or the product falls under the exclusions, the warranty will be denied. You will be responsible for the return shipping costs, or pay a small service fee for destruction/disposal (if you do not wish to retrieve the product).
How long does the warranty inspection take?
Anjielo will complete the diagnosis within 15 business days of receiving the returned product. For EU customers, this period complies with the legally mandated 30-day repair/refund period.
How to apply for warranty service or return? What is the process?
The process is as follows:
Contact Customer Service: Send an email to sales@anjielo.com or contact us via WhatsApp (+8617336198736), providing your order number, proof of purchase, and a description of the problem.
Initial Diagnosis: For issues such as "no power," a simple troubleshooting process will be conducted according to the instructions, and a video will be provided.
Obtain Authorization: If a return for repair is required, customer service will provide return authorization and an address.
Return for Testing: Send the product back to the designated repair center.