Classification
General question
Can I connect to 5G Wi‑Fi?
NO, only 2.4 GHz Wi‑Fi can be used.
I don’t know how. I don’t turn on the Wi‑Fi on the monitor.
Hello, in this case, the screen’s Wi‑Fi is not connecting. Please contact the seller or technical support. Add us on WhatsApp: +8615913473606. It would be helpful to record a video beforehand—this will allow us to quickly provide you with a solution.
When adding a device, a message appears indicating that you do not have permission to add devices. What should I do?
Hello, first tap the network icon on the screen, select “Default,” restart the screen, and try adding the device again. If you still can’t add the device, please contact the seller.
The doorbell keeps ringing.
If the outdoor station does not have a card‑reading function, it must be configured in “does not support access cards” mode; if the outdoor station supports card reading, it must be configured in “supports cards” mode.
When someone presses the doorbell, the device activates, but the bell does not ring.
Please switch the screen to Home mode—the doorbell will activate when you press it. If, however, the doorbell is set to Message mode, it will not activate when pressed.
The distance between my doorbell and the screen is a bit too great, and the image ends up blurry. What should I do?
If the distance between the screen and the doorbell exceeds 30 meters, the doorbell must be powered separately.
I bought two monitors—how do I install them?
Install the screen connected to the doorbell as the primary display, set its digital ID to 1, connect the next screen via the output port, connect the second screen to the input port, and then change its digital ID to 2.
My video is blurry, black-and-white, or has no image at all. What should I do?
Please set the settings to PAL 1080 and “automatic,” or you can adjust them on the back panel of the doorbell: https://www.youtube.com/watch?v=OY1BSGgwSkc
How do I add my fingerprint and password?
Please watch this video: https://www.youtube.com/watch?v=8Adt1uQd53Q.
What should I do if my device suddenly can’t connect to the internet?
Turn off the device and restart it, or update the system.
My video intercom system has been working properly for two weeks, but suddenly I can no longer hear the voices of people ringing the doorbell. What’s the cause?
Please check the line settings to ensure that the audio cable is securely connected, has good contact, and does not come loose. You can also connect it to the door2 port.
My lock is connected to the doorbell, but it doesn’t unlock the door. What’s the problem?
Please check for any wiring connection errors. If the lock does not open when connected to a 2‑pin connector, connect it to a 3‑pin connector for power supply. At the same time, be sure to correctly distinguish between the NO and NC contacts.
I purchased 64218+61010, connected it to a power source, and found that the LED indicator on the screen does not light up. What is the cause?
Please note: if you purchase model 64218 or 64202, it comes with a separate 2‑pin wire. We pack these separately and label them before shipping. Do not use the doorbell’s 2‑pin wire to connect to the display’s power supply, as its positive and negative terminals are reversed. Proper connection is made using the red wire located next to the LED indicator. If the wiring is correct but the device still does not turn on, the issue may lie in the motherboard.
Does the smart central control panel support Bluetooth connectivity?
Yes, but the Bluetooth function is different.
Receiving function: (can connect to a mobile phone, cannot connect to a Bluetooth speaker: Q7)
Transmission function (can be connected to a Bluetooth speaker, cannot be connected to a mobile phone: 10 inches, 12 inches)
Transmitter and receiver: (4 inches, 6 inches (F6), 6.8 inches, 7 inches (F7), 8 inches (F8))
Does the video intercom support connection to sliding doors? If so, how do you connect it?
Support. Use the doorbell button’s “COM” and “NO” terminals—two wires are connected to the sliding gate operator.
Hello, since there are occasional power outages here, can a 12 V DC battery pack be used to power the video doorbell?
The video doorbell handle is not a low-power device and requires continuous power; moreover, transmitting the video signal demands higher current, so it cannot be powered by a battery pack.